System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Sunday 17th November 2024

No incidents reported

Saturday 16th November 2024

No incidents reported

Friday 15th November 2024

No incidents reported

Thursday 14th November 2024

No incidents reported

Wednesday 13th November 2024

No incidents reported

Tuesday 12th November 2024

No incidents reported

Monday 11th November 2024

Starhub Enterprise Messaging Platform - Network / Supplier Notification - RESOLVED

Dear Customers,

We are pleased to inform you that the M1 issue has now been fully resolved. All services are operating normally. Thank you for your patience and understanding during this time.

Impacted Services: MO and MT services

Resolved Time: 15:26 GMT+8

Starhub Enterprise Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that M1 is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: All SMS Services

Customer Impact: High

Start time: 11/11/2024-14:01 SGT End time: TBA

We will update once we receive confirmation that issue is resolved.