System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 4th February 2026

No incidents reported

Tuesday 3rd February 2026

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 03/02/2026 15:40 UTC.

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Messaging platforms

Start time: 2026-02-03 15:40 UTC

End time: 2026-02-03 18:25 UTC

Monday 2nd February 2026

No incidents reported

Sunday 1st February 2026

No incidents reported

Saturday 31st January 2026

No incidents reported

Friday 30th January 2026

No incidents reported

Thursday 29th January 2026

No incidents reported