System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 6th July 2026

No incidents reported

Sunday 5th July 2026

No incidents reported

Saturday 4th July 2026

No incidents reported

Friday 3rd July 2026

No incidents reported

Thursday 2nd July 2026

No incidents reported

Wednesday 1st July 2026

No incidents reported

Tuesday 30th June 2026

Australia SMS Sender ID Registration Requirement, scheduled 1 week ago

We would like to remind you of an upcoming regulatory change impacting SMS delivery to Australian mobile numbers.

Starting 1 July 2026, at 12:00 AM AEST, the Australian Communication and Media Authority (ACMA) SMS Sender ID regulation will be enforced.

All SMS messages sent to Australian mobile numbers using an unregistered alphanumeric Sender ID will be overwritten to Unverified by Australian telco networks.

To ensure uninterrupted SMS delivery, you much register all Sender IDs used for messages to Australian recipients before 1 July 2026.

If you require help with Sender ID registration or have any questions, please contact our support team at help@sopranodesign.com.