System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Sunday 12th July 2026

No incidents reported

Saturday 11th July 2026

No incidents reported

Friday 10th July 2026

Starhub Enterprise Messaging Platform - Network / Supplier Notification - RESOLVED

Dear Customer,

We have completed our investigation and confirmed that the reported SMS delivery incident does not impact the StarHub Messaging Platform.

Our teams have validated that StarHub messaging services are operating normally, and no service degradation has been identified within the platform.

As there is no impact to StarHub Messaging Platform services, we will now mark this incident as Resolved.

Thank you for your patience and understanding. If you continue to experience any issues, please contact our support team for further assistance.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: Delay on SMS delivery

Impacted Services: SMS

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 9th July 2026

No incidents reported

Wednesday 8th July 2026

No incidents reported

Tuesday 7th July 2026

No incidents reported

Monday 6th July 2026

No incidents reported