Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.
Dear Customer,
We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.
Reference: PCR-7464
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 19/08/2026 - 23:00 SGT
Maintenance end time: 20/08/2026 - 03:00 SGT
Impact: No Service Impact is expected.
We will email you at the beginning and end of the maintenance period.
Dear Customer,
This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.
Please be informed that during the period specified below, MT and MO messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event
Notification Details:
Impacted Services: Singtel CPaaS SMS and Messaging services
Mobile Terminating (MT) Traffic : Potential latency
Mobile Originated (MO) Traffic : Potential latency
DR Notification : Potential latency
Start of Event: 2026-08-20, 01:00:00 GMT+8
End of Event: 2026-08-20, 05:00:00 GMT+8
Expected Downtime: Brief service interruption of approximately 2 hours within the maintenance window
We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.