System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Thursday 11th June 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-1647

Description: Emergency Database Expansion

Maintenance start time: 11/06/2020 - 01:00 SGT
Maintenance end time: 11/06/2020 - 03:00 SGT

Impact: No disruption to services

We will email you at the beginning and end of the maintenance period.

Wednesday 10th June 2020

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: 11/06/2020 - 01:00 SGT

Maintenance end time: 11/06/2020 - 01:40 SGT

Impact: No services were impacted

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 9th June 2020

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: All services

Start time: 09/06/2020 - 06:00 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: All Services

Start time: 09/06/2020 - 06:00 SGT

End time: 09/06/2020 - 06:55 SGT

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 09/06/2020 - 03:00 SGT

Maintenance end time: 09/06/2020 - 06:00 SGT

Impact: Complete service disruption from 04:30 to 06:00 SGT.

Additional Information: This maintenance window was not completed and required our engineers to perform a roll back procedure. This maintenance work needs to be rescheduled at a later date to be advised.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Monday 8th June 2020

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 5 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 08/06/2020 - 01:00 SGT]

Maintenance end time: 08/06/2020 - 05:00 SGT]

Impact: Service Interruptions - 1:17am-1:28am, 3:30am-3:05am, 3:21am-3:23am

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 5 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is due to commence at 1am SGT, with an expected completion at 5am SGT.

Change reference: PCR-1564

Our team will notify you after the work has been completed.

Sunday 7th June 2020

No incidents reported

Saturday 6th June 2020

No incidents reported

Friday 5th June 2020

No incidents reported