Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Description: Platform Performance & Maintenance Activities - Primary Site

PCR Reference : PCR-2014

Maintenance start time: 14/10/20 - 03:00 SGT

Maintenance end time: 14/10/20 - 06:00 SGT

Impact: SMPP customers may be see a 120-180 second impact, depending on configurations in place. There is also a potential 20-30 second service interruption within the change window for all customers, again, depending on customer configurations, this may simply represent extended latency for this time period.

This is the third and final of three related changes across the DR and Primary sites

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-2012

Maintenance start time: 30/09/20 - 03:00 SGT

Maintenance end time: 30/09/20 - 04:40 SGT

Impact: There was no service impact with this change.