System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6770

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 07:00 SGT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

Notifications

Wednesday 9th June 2021

No incidents reported

Tuesday 8th June 2021

No incidents reported

Monday 7th June 2021

No incidents reported

Sunday 6th June 2021

No incidents reported

Saturday 5th June 2021

No incidents reported

Friday 4th June 2021

No incidents reported

Thursday 3rd June 2021

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL

Dear Partners / Customers,

You may have experienced difficulty in reaching our SMS Web Portal for a few minutes about 1100 hrs GMT+8. We have since recovered the SMS Web Portal service.

We are investigating the cause of this disruption. You should expect an RCA in FIVE business days.

Thank you for your patience.

Regards, Soprano Help Centre