Dear Customer,

Reference: PCR-3402

Description: Release of new Software version with patches and enhancements.

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 14/09/2021 - 03:00 SGT Maintenance end time: 14/09/2021 - 05:15 SGT

Impact: No Impact on services.

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Description: Configuration change of our database as advised by our vendor to address the August Platform Incidents

Maintenance start time: 10/09/2021 - 04:00am SGT Maintenance end time: 10/09/2021 - 05:00am SGT

Impact: No Outage will be expected

We will email you at the beginning and end of the maintenance period.

Regards Bruce Lee Asia SDM

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Interruption

Impacted Services: [SMS/MMS/Email and access to the web portal and APIs]

Start time: Thursday 09/09/2021 - 19:28 SGT

End time: Thursday 09/09/2021 - 20:30 SGT

Please accept our apologies for any inconvenience caused.