Notifications

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-3504

Description: Database Maintenance Activities

Maintenance start time: Monday 18/10/2021 - 04:00 SGT/PHT Maintenance end time: Monday 18/10/2021 - 06:00 SGT/PHT

Impact: Service interruption to Schedule Lists between 4:30am to 4:40am. No impact to any other services such as OTP and Portal access.

We will email you at the beginning and end of the maintenance period.

No incidents reported

No incidents reported

No incidents reported

No incidents reported

No incidents reported

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Degredation

Impacted Services: API - Portal Services Unaffected.

Start time: 02/10/2021 - 09:50 SGT

End time: 02/10/2021 - 12:15 SGT

Please accept our apologies for any inconvenience caused.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Degradation

Impacted Services: API Services - Portal unaffected

Start time: 2/10/2021 - 9:50am SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

No incidents reported

System Status