System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Saturday 5th February 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR- 3921

Description: Database Maintenance

Maintenance start time: Saturday 5/02/2022 - 16:00 SGT GMT +8

Maintenance end time: Sunday 6/02/2022 - 12:00 SGT GMT +8

Impact: No service disruption expected

We will email you at the beginning and end of the maintenance period.

Friday 28th January 2022

No incidents reported

Thursday 27th January 2022

No incidents reported

Wednesday 26th January 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: Wednesday 26/01/2022 - 03:00 SGT/PHT

Maintenance end time: Wednesday 26/01/2022 - 05:45 SGT/PHT

Impact: None

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 25th January 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Degradation Issue

Impacted Services: All SMS Services

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform was restored on Tuesday 25th Jan 12:15pm.

Event description: Service Issue

Impacted Services: Delay in SMS Delivery

Start time: 25/02/2022 - 11:00 SGT / PHT

End time: 25/02/2022 - 12:15 SGT / PHT

Monday 24th January 2022

No incidents reported

Sunday 23rd January 2022

No incidents reported

Saturday 22nd January 2022

No incidents reported