System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Saturday 5th February 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR- 3921

Description: Database Maintenance

Maintenance start time: Saturday 5/02/2022 - 16:00 SGT GMT +8

Maintenance end time: Sunday 6/02/2022 - 12:00 SGT GMT +8

Impact: No service disruption expected

We will email you at the beginning and end of the maintenance period.

Monday 31st January 2022

No incidents reported

Sunday 30th January 2022

No incidents reported

Saturday 29th January 2022

No incidents reported

Friday 28th January 2022

No incidents reported

Thursday 27th January 2022

No incidents reported

Wednesday 26th January 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: Wednesday 26/01/2022 - 03:00 SGT/PHT

Maintenance end time: Wednesday 26/01/2022 - 05:45 SGT/PHT

Impact: None

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 25th January 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Degradation Issue

Impacted Services: All SMS Services

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform was restored on Tuesday 25th Jan 12:15pm.

Event description: Service Issue

Impacted Services: Delay in SMS Delivery

Start time: 25/02/2022 - 11:00 SGT / PHT

End time: 25/02/2022 - 12:15 SGT / PHT