Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Our team are working to resolve this as quickly as possible.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: Intermittent serive degradation

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

Support engineers have successfully completed the failover activity.

Overall platform performance have improved but teams will continue to monitor for stability.

Further updates to be shared.

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Our support engineers will be conducting some activities to address the issue. This may cause service interruption for approximately 5 minutes at 7:30pm GMT +8.

Further updates to be shared.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: SMS Delivery / Access to the Web Portal and APIs

Start time: TBC

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Service has been reverted to the primary DB site.

Event description: Service Issue

Impacted Services: Access to the web portal and APIs

Start time: 2/08/2022 - 10:30 GMT +8

End time: 2/08/2022 - 12:00 GMT +8

This will be the final notification for this incident.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Users may have received an error when accessing the web portal or connecting via API. Service has been diverted to an alternate site as of 10:35am GMT +8.

Event description: Service Issue

Impacted Services: Users may have received an error when accessing the web portal or connecting via API.

Start time: 2/08/2022 - 10:30 GMT +8

Services will continue to run on the alternate site while our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.