Dear Customer,

An emergency database restart will be conducted at approximately 12:00 midnight GMT +8, August 6th.

Users may experience intermittent issues connecting to the platform via the web portal or API between approximately 12:30am - 12:45am GMT +8.

We apologize for the inconvenience.

Dear Customer,

Support teams continue to observe some improvements while efforts continue to stabilize the API performance.

Regular updates will be provided on the progress of our investigation.

Dear Customer,

The platform restart was completed successfully.

API response times have improved after the restart.

Support engineers are monitoring and are continuing to investigate.

We appreciate your patience. Our teams are working to resolve this as quickly as possible.

Dear Customer,

Support engineers will be conducting an emergency platform restart at 5:35pm GMT +8.

Customers utilizing SMPP API may get disconnected and may need to reconnect.

There is no further expected impact to other services during the restart.

Dear Customer,

Please be advised that investigation is still ongoing.

Further details will be shared as soon as they are available.

Dear Customer,

Support engineers have restarted the API application and are continuing to investigate the issue.

Customers may experience issues connecting to API and may observe SMS delivery delay.

Our teams are working to resolve this as quickly as possible.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Start time: 05/08/2022 - 15:43 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Our team are working to resolve this as quickly as possible.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: Intermittent serive degradation

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

Support engineers have successfully completed the failover activity.

Overall platform performance have improved but teams will continue to monitor for stability.

Further updates to be shared.

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Our support engineers will be conducting some activities to address the issue. This may cause service interruption for approximately 5 minutes at 7:30pm GMT +8.

Further updates to be shared.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: SMS Delivery / Access to the Web Portal and APIs

Start time: TBC

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Service has been reverted to the primary DB site.

Event description: Service Issue

Impacted Services: Access to the web portal and APIs

Start time: 2/08/2022 - 10:30 GMT +8

End time: 2/08/2022 - 12:00 GMT +8

This will be the final notification for this incident.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Users may have received an error when accessing the web portal or connecting via API. Service has been diverted to an alternate site as of 10:35am GMT +8.

Event description: Service Issue

Impacted Services: Users may have received an error when accessing the web portal or connecting via API.

Start time: 2/08/2022 - 10:30 GMT +8

Services will continue to run on the alternate site while our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.