Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.
All systems are operational
StarHub Enterprise Messaging Platform
StarHub Enterprise Messaging Platform Portals
Operational
API: HTTP
Operational
API: REST
Operational
API: SMPP
Operational
API: SMTP (email2sms)
Operational
API: WSDL
Operational
API: GAMMA
Operational
GAMMA
Operational
StarHub Enterprise Messaging Platform Support Centre
Email support
Operational
Phone support
Operational
Platform Uptime
HTTP API Response Time
Notifications
Saturday 27th August 2022
No incidents reported
Friday 26th August 2022
No incidents reported
Thursday 25th August 2022
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED
Dear Customer,
Support engineers have been monitoring and the the Web portal remain stable after fix was implemented.
We are now closing this incident.
Impacted Services: Web portal
Start time: 25/08/2022 - 8:45am SGT
End time: 25/08/2022 - 12:21pm SGT
We apologize for the inconvenience.
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE
Dear Customer,
Support engineers have implemented the fix to address the Web Portal Issues.
The Web portal processes are running normally.
The team is closely monitoring to ensure the platform remains stable after the fix.
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE
Dear Customer,
Our support engineers have identified the issue and is currently implementing the fix on the Web Portal.
Our team are working to resolve this as quickly as possible.
We will continue to update you on further developments.
StarHub Enterprise Messaging Platform PortalsStarhub Enterprise Messaging Platform - Notice of Service Impacting Issue
Dear Customer,
We are currently experiencing a service issue with Starhub Enterprise Messaging Platform Web Interface.
Event description: Service Issue
Impacted Services: Web Interface / Portal User (API users are not impacted)
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
Wednesday 24th August 2022
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 2 years ago
Dear Customer,
We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.
Maintenance start time: 24/08/2022 - 04:00 SGT
Maintenance end time: 24/08/2022 - 04:10 SGT
Impact: Outage for 9 minutes during maintenance window
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 2 years ago
Dear Customer,
We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.
Our team will notify you after the work has been completed.
