Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

PCR Reference : PCR-4553

Start time: Monday, 21 November 2022, 3:00 AM SGT (UTC +8)

End time: Monday, 21 November 2022, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period.

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 20 November 2022 3:00 AM SGT to 21 November 2022 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us before 21 November 2022 at ssops@starhub.com.