System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6770

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 07:00 SGT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

Notifications

Tuesday 7th January 2025

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance, scheduled 7 months ago

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, no service impact is anticipated; however, there may be message latency during the maintenance window. No other network destinations are affected by this event

Notification Details:

Impacted Services: MT/MO/DR messages into M1 will have intermittent impact during this maintenance period

Start of Event: 2024-01-07, 02:00:00-5:00:00 GMT+8 AND 2024-01-09, 02:00:00-5:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Monday 6th January 2025

No incidents reported

Sunday 5th January 2025

No incidents reported

Saturday 4th January 2025

No incidents reported

Friday 3rd January 2025

No incidents reported

Thursday 2nd January 2025

No incidents reported

Wednesday 1st January 2025

No incidents reported

Tuesday 31st December 2024

No incidents reported