Dear Customer,

We are writing to inform you that Soprano will be performing maintenance work on the Starhub Enterprise Messaging Suite between 22:00 PM and 24:00 AM (SGT) on Monday/15/10/2018.

Date: 15/10/2018

Time: 22:00 P.M. to 24:00 A.M. (SGT)

Impacted Services: Impacted Services: All services. While inbound SMS (Mobile Originating) will be queued by the operator and delivered after the downtime, outbound SMS (Mobile Terminating) will not be processed during the downtime period and will result on failure.

Description: Maintenance work on network devices

We apologise for any inconvenience this may cause and will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at help@sopranodesign.com.

Best Regards
Soprano Design

Dear Customer,

We are currently experiencing connectivity issues with StarHub Enterprise Messaging platform, as a result you may have inability to receive MT messages.

Soprano engineers are working to resolve the issue as soon as possible and we will be in touch with an update as soon as possible.

Date: [Friday, 12th October 2018]

Time: [7.30 AM] (SGT)

Impacted Services: [MT messages sent may not be receive]

Best Regards
Soprano Design