System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Supplier Planned Service Maintenance - International Provider

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-07-26, 06:00 AM SGT

End of Event: 2026-07-26, 07:00 AM SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 17th October 2018

No incidents reported

Tuesday 16th October 2018

Notice of Planned Service Maintenance - FINAL, scheduled 7 years ago

Dear Customer,

We are writing to inform you that Soprano has completed the maintenance work on the Starhub Enterprise Messaging Suite.

Maintenance start time: 10:00 PM (SGT)

Maintenance end time: 10:30 PM (SGT)

We apologise for any inconvenience this may have caused.

Best Regards
Soprano Design

Monday 15th October 2018

No incidents reported

Sunday 14th October 2018

No incidents reported

Saturday 13th October 2018

No incidents reported

Friday 12th October 2018

Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the system has been restored and the services are fully recovered.

Impacted Services: [MT messages may not receive after sending]

Please accept our apologies for any inconveniences caused.

Best Regards

Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing connectivity issues with StarHub Enterprise Messaging platform, as a result you may have inability to receive MT messages.

Soprano engineers are working to resolve the issue as soon as possible and we will be in touch with an update as soon as possible.

Date: [Friday, 12th October 2018]

Time: [9.56 AM] (SGT)

Impacted Services: [MT messages sent may not be receive]

Best Regards
Soprano Design

Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the system has been restored and the services are fully recovered.

Impacted Services: [MT messages may not receive after sending]

Please accept our apologies for any inconveniences caused.

Best Regards
Soprano Design

Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing connectivity issues with StarHub Enterprise Messaging platform, as a result you may have inability to receive MT messages.

Soprano engineers are working to resolve the issue as soon as possible and we will be in touch with an update as soon as possible.

Date: [Friday, 12th October 2018]

Time: [7.30 AM] (SGT)

Impacted Services: [MT messages sent may not be receive]

Best Regards
Soprano Design

Thursday 11th October 2018

No incidents reported