System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1, Singapore, has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, SMS - MO/MT, DR and BAS will have intermittent impact during the maintenance period. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS - MO/MT, DR and BAS messages into M1, Singapore

Event Dates: 28, 29 Apr & 5, 6 May 2026 02:00 AM to 05:00 AM GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Friday 11th December 2020

No incidents reported

Thursday 10th December 2020

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Customers may be unable to upload lists

Impacted Services: Services depending on list may not initiate

Start time: 10/12/2020 - 10:00 SGT

End time: 10/12/2020 - 19:30 SGT

Note : Remediation is scheduled to be implemented overnight

Please accept our apologies for any inconvenience caused.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Event description: Service Issue
Impacted Services: [SMS/MMS/Email and access to the web portal and APIs]
Start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 SGT]

Our team are working to resolve this as quickly as possible.

Please accept our apologies for any inconvenience caused.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Customers may be unable to upload lists

Impacted Services: Services depending on list may not initiate

Start time: 10/12/2020 - 10:00 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 9th December 2020

No incidents reported

Tuesday 8th December 2020

No incidents reported

Monday 7th December 2020

No incidents reported

Sunday 6th December 2020

No incidents reported

Saturday 5th December 2020

No incidents reported