System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7136

Description: To perform system security updates

Maintenance start time: 19/02/2026 - 21:00 SGT

Maintenance end time: 20/02/2026 - 01:00 SGT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Notifications

Wednesday 11th January 2023

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - Update, scheduled 3 years ago

Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

The system upgrade was previously postponed and scheduled for 06 December. The rescheduled date is now indicated below.

PCR Reference : PCR-4553

Start time: Wednesday 11 January 2023, 3:00 AM SGT (UTC +8)

End time: Wednesday 11 January 2023, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period (expected between 3am-4am SGT)

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 10 January 2023 3:00 AM SGT to 11 January 2023 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us at ssops@starhub.com.

Tuesday 6th December 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 3 years ago

Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

The system upgrade was previously postponed and scheduled for 06 December.

PCR Reference : PCR-4553

Start time: Wednesday 11 January 2023, 3:00 AM SGT (UTC +8)

End time: Wednesday 11 January 2023, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period (expected between 3am-4am SGT)

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 10 January 2023 3:00 AM SGT to 11 January 2023 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us at ssops@starhub.com.

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

No incidents reported

Wednesday 30th November 2022

No incidents reported

Tuesday 29th November 2022

No incidents reported