System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator SingTel has informed us that there will be a scheduled maintenance for their network infrastructure.

Notification Details: During this period, several rolling restarts will be performed on the SMSC nodes after applying the patches.

Impacted Services: MT messages into Singtel, Singapore Although redundancy is in place, SRISM, MO and MT traffic may experience disruptions or delays between 01:15 and 04:00 hours.

Start of Event: 2026-06-30, 01:00:00 GMT+8

End of Event: 2026-06-30, 05:00:00 GMT+8

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 11th January 2023

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - Update, scheduled 3 years ago

Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

The system upgrade was previously postponed and scheduled for 06 December. The rescheduled date is now indicated below.

PCR Reference : PCR-4553

Start time: Wednesday 11 January 2023, 3:00 AM SGT (UTC +8)

End time: Wednesday 11 January 2023, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period (expected between 3am-4am SGT)

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 10 January 2023 3:00 AM SGT to 11 January 2023 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us at ssops@starhub.com.

Saturday 10th December 2022

No incidents reported

Friday 9th December 2022

No incidents reported

Thursday 8th December 2022

No incidents reported

Wednesday 7th December 2022

No incidents reported

Tuesday 6th December 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 3 years ago

Dear Customer,

We wish to inform you that the StarHub Enterprise Messaging Platform will be undergoing a system upgrade.

The system upgrade was previously postponed and scheduled for 06 December.

PCR Reference : PCR-4553

Start time: Wednesday 11 January 2023, 3:00 AM SGT (UTC +8)

End time: Wednesday 11 January 2023, 7:00 AM SGT (UTC +8)

There will be a 30-minute service interruption to all SMS services within the upgrade period (expected between 3am-4am SGT)

In addition, transactions and modifications, including new account creation, will not be available to all platform users (customers and agents) from 10 January 2023 3:00 AM SGT to 11 January 2023 7:00 AM SGT.

We will notify you via email when the system upgrade starts and once it is completed.

Should you need assistance on anything with regard to the upgrade, please email us at ssops@starhub.com.

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported