System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-7379

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No Impact

We will email you at the beginning and end of the maintenance period.

Notifications

Friday 10th April 2026

No incidents reported

Thursday 9th April 2026

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 09/04/2026 - 09:35 SGT

End time: 09/04/2026 - 11:10 SGT

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.  

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: An issue is currently affecting international traffic across all Soprano brands.

Impacted Services: A subset of SMS international traffic

Start time: 09/04/2026 - 09:35 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 8th April 2026

No incidents reported

Tuesday 7th April 2026

No incidents reported

Monday 6th April 2026

No incidents reported

Sunday 5th April 2026

No incidents reported

Saturday 4th April 2026

No incidents reported