System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to inform you that our downstream provider for international delivery has scheduled maintenance activities on their network infrastructure.

Please note that this activity will affect international messaging only.

Notification Details:

Impacted Services: International messaging.

Start of Event: 2026-06-21, 06:00:00 SGT

End of Event: 2026-06-21, 07:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Monday 1st June 2026

No incidents reported

Sunday 31st May 2026

No incidents reported

Saturday 30th May 2026

No incidents reported

Friday 29th May 2026

No incidents reported

Thursday 28th May 2026

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We experienced an unexpected increase in SMS messaging latency on the Starhub Enterprise Messaging Platform, towards TPG connections, during our recent maintenance window. The issue has now been resolved, and services have returned to normal.

Start Time: 28/05/2026 – 04:00 SGT End Time: 28/05/2026 – 04:40 SGT Impact: Temporary increase in SMS messaging latency

We apologise for any inconvenience caused and appreciate your patience.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 1 week ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 28/05/2026 - 03:00 SGT

Maintenance end time: 28/05/2026 - 07:00 SGT

Impact: No service impact.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 1 week ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Wednesday 27th May 2026

No incidents reported

Tuesday 26th May 2026

No incidents reported