Dear Customer,
Support engineers have completed a rolling restart of the platform however performance issues are still observed.
An emergency database restart will be conducted at approximately 10:00pm GMT +8, September 15th.
Users may experience intermittent issues connecting to the platform via the web portal or API between approximately 10:30pm - 10:45pm GMT +8.
We apologize for the inconvenience.
Updates will be provided once the activity has been completed.
