System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6770

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 21/08/2025 - 03:00 SGT

Maintenance end time: 21/08/2025 - 07:00 SGT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

Notifications

Thursday 26th August 2021

Starhub Enterprise Messaging Platform - Security Certificate Renewal, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be renewing the certificate for the Starhub Enterprise Messaging platform.

Please verify if you maintain this certificate in your own environment. If you do, you will need to renew the certificate on or before the date of this change.

Please contact Soprano on help@sopranodesign.com if you are a customer that maintains this certificate in your environment, quoting PCR-3248 and we will provide the required cert chain.

Reference: PCR-3248

Description: Renewal of Starhub Enterprise Messaging Security Certificate

Maintenance start time: 26/08/21 - 03:00 SGT

Maintenance start time: 26/08/21 - 06:00 SGT

Impact: There is no service impact

We will email you at the completion of the cert renewal change.

Tuesday 10th August 2021

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-3308

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 10/08/2021 - 03:00 SGT
Maintenance end time: 10/08/2021 - 06:00 SGT

Impact: No Impact.

We will email you at the beginning and end of the maintenance period.

Monday 2nd August 2021

No incidents reported

Sunday 1st August 2021

No incidents reported

Saturday 31st July 2021

No incidents reported

Friday 30th July 2021

No incidents reported

Thursday 29th July 2021

No incidents reported

Wednesday 28th July 2021

No incidents reported

Tuesday 27th July 2021

No incidents reported