System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Sunday 29th May 2022

No incidents reported

Saturday 28th May 2022

No incidents reported

Friday 27th May 2022

No incidents reported

Thursday 26th May 2022

No incidents reported

Wednesday 25th May 2022

No incidents reported

Tuesday 24th May 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

UPDATE: May 24, 2022, 13:30 GMT +8

The root cause was isolated to a Web node in one of the server stacks.

Support teams confirmed that the issue was resolved following a full restart of the impacted server stack at 11:30am GMT +8.

The service was monitored after the restart and SMS are being processed successfully.

This will be the final notification for this incident.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Messaging Platform.

Event description: SMS Delivery Delay

Impacted Services: Starhub Messaging Portals: Web UI / API

Start time: May 24, 2022, approximately 7:00am

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

UPDATE: May 24, 2022, 12:00nn GMT +8

A restart of the applications and the system was completed at approximately 11:30am GMT +8.

Support teams continue to investigate the root cause of the SMS delivery / delay.

This notification will be updated with further developments.

Monday 23rd May 2022

No incidents reported