UPDATE: 2nd June 2022, 17:45 GMT +8

Dear Customer,

Support engineers have isolated the issues impacting access to the Web portal and SMS delivery delay. The affected applications have been restarted.

Event description: Platform performance has normalized.

Impacted Services: Messaging platforms

Start time: 4:05pm GMT +8

The web portals are now accessible and SMS are being processed normally but support groups are monitoring further.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 4:05pm GMT +8

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 11am GMT+8

End time: 12:30pm GMT +8

Support teams will continue to monitor service stability.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 11am GMT+8

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.