System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Thursday 21st July 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be renewing the certificate for the Starhub Enterprise Messaging platform - sh1.enterprisemessaging-starhub.com.

Please verify if you maintain this certificate in your own environment. If you do, you will need to renew the certificate on or before the date of this change.

Please contact Soprano on help@sg.sopranodesign.com if you are a customer that maintains this certificate in your environment, quoting PCR-4291 and we will provide the required cert chain.

Reference: PCR-4291

Description: Renewal of Starhub Enterprise Messaging Security Certificate -sh1.enterprisemessaging-starhub.com

Maintenance start time: Thursday 21/07/21 - 07:30 SGT

Maintenance start time: Thursday 21/07/21 - 08:30 SGT

Impact: There is no service impact

We will email you at the completion of the cert renewal change.

Sunday 17th July 2022

No incidents reported

Saturday 16th July 2022

No incidents reported

Friday 15th July 2022

No incidents reported

Thursday 14th July 2022

No incidents reported

Wednesday 13th July 2022

No incidents reported

Tuesday 12th July 2022

No incidents reported

Monday 11th July 2022

No incidents reported