System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Saturday 23rd July 2022

No incidents reported

Friday 22nd July 2022

No incidents reported

Thursday 21st July 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Platform Performance Issues

Impacted Services: SMS Services / Intermittent Access to the Web Portal

Start time: 21/07/2022 - 14:32 SGT

End time: 21/07/2022 - 14:54 SGT

We apologize for the inconvenience.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: SMS Services

Start time: 21/07/2022 - 14:32 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 20th July 2022

No incidents reported

Tuesday 19th July 2022

No incidents reported

Monday 18th July 2022

No incidents reported

Sunday 17th July 2022

No incidents reported