System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 9th August 2022

No incidents reported

Monday 8th August 2022

No incidents reported

Sunday 7th August 2022

No incidents reported

Saturday 6th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Intermittent Access to the API and SMS Delivery Delay

Start time: 05/08/2022 15:50 SGT

End time: 06/08/2022 01:23 SGT

We apologize for the inconvenience caused.

Friday 5th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Our Support engineers are observing improved platform performance in the past 2 hours and normal API response times.  

The team will continue to monitor and investigate.

We will provide an update in 3 hours after the database restart has been completed.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

An emergency database restart will be conducted at approximately 12:00 midnight GMT +8, August 6th.

Users may experience intermittent issues connecting to the platform via the web portal or API between approximately 12:30am - 12:45am GMT +8.

We apologize for the inconvenience.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support teams continue to observe some improvements while efforts continue to stabilize the API performance.

Regular updates will be provided on the progress of our investigation.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The platform restart was completed successfully.

API response times have improved after the restart.

Support engineers are monitoring and are continuing to investigate.

We appreciate your patience. Our teams are working to resolve this as quickly as possible.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers will be conducting an emergency platform restart at 5:35pm GMT +8.

Customers utilizing SMPP API may get disconnected and may need to reconnect.

There is no further expected impact to other services during the restart.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Please be advised that investigation is still ongoing.

Further details will be shared as soon as they are available.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers have restarted the API application and are continuing to investigate the issue.

Customers may experience issues connecting to API and may observe SMS delivery delay.

Our teams are working to resolve this as quickly as possible.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Start time: 05/08/2022 - 15:43 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 4th August 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Start time: 04/08/2022 - 17:45 GMT+8

End time: 04/08/2022 - 20:00 GMT+8

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

Event description: Service Issue

Impacted Services: Intermittent service degradation

Our team are working to resolve this as quickly as possible.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: Intermittent serive degradation

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 3rd August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The rolling restart has been completed as scheduled and the platform remains stable.

The issue is resolved and this incident will be closed.

We apologize for the inconvenience caused.