System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 24th August 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-4363

Description: Maintenance Upgrade

Maintenance start time: 24/08/2022 - 03:00 SGT

Maintenance end time: 24/08/2022 - 07:00 SGT

Impact: Service interruption of 15 minutes during the first hour

We will email you at the beginning and end of the maintenance period.

Tuesday 16th August 2022

No incidents reported

Monday 15th August 2022

No incidents reported

Sunday 14th August 2022

No incidents reported

Saturday 13th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Issue

Impacted Services: SMS Delivery

Start time: 12/08/2022 - 20:00 SGT

End time: 12/08/2022 - 23:33 SGT

We apologize for the inconvenience caused.

Friday 12th August 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The platform restart was completed successfully and processes normalized thereafter.

Support engineers are monitoring and are continuing to investigate.

We appreciate your patience. Our team are working to resolve this as quickly as possible.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform is still experiencing a service issue.

An emergency full restart is being conducted. Customers may receive an API error message at this time.

Our team are working to resolve this as quickly as possible.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Support engineers are investigating.

Users may experience delay in SMS delivery.

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Thursday 11th August 2022

No incidents reported

Wednesday 10th August 2022

No incidents reported