System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 14th September 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The Starhub Enterprise Messaging Platform has stabilized.

Close monitoring will continue.

We apologize for the inconvenience this incident has caused you.

This will be the final notification for this incident.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The platform performance continues to normalize.

The HTTP response time and SMS delivery have improved.

As a result of the surge in demand, the platform is still processing some transactions.

Support engineers will continue to monitor and assess the situation.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

The Starhub Enterprise Messaging Platform is continuing to receive a significant demand in requests which is affecting the overall performance of the platform.

Users may experience intermittent SMS delivery delay and slowness in HTTP response time.

Support engineers have performed a rolling restart to alleviate impact and are closely monitoring.

Further details will be shared as soon as they are available.

Tuesday 13th September 2022

No incidents reported

Monday 12th September 2022

No incidents reported

Sunday 11th September 2022

No incidents reported

Saturday 10th September 2022

No incidents reported

Friday 9th September 2022

No incidents reported

Thursday 8th September 2022

No incidents reported