System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 20th September 2022

No incidents reported

Monday 19th September 2022

No incidents reported

Sunday 18th September 2022

No incidents reported

Saturday 17th September 2022

No incidents reported

Friday 16th September 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The platform has continued to perform as expected over the last 3hrs.

However support engineers continue to closely monitor the platform performance.

We apologize for the inconvenience caused this evening.

This will be the final notification for this incident.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers have completed activities to address latency and connectivity issues on the platform.

They are closely monitoring the platform performance

Updates will be shared on further developments.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Users may experience connectivity issues between 16:45 - 17:00 SGT as restoration works are performed.

Our teams are working to resolve the issue as soon as possible and will be in touch with an update very soon.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The database maintenance has been completed.

Post-maintenance testing confirmed all applications including API are operating normally.

Support engineers will closely monitor the platform performance.

We apologize for the inconvenience. This will be the final notification for this incident.

Thursday 15th September 2022

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers have completed a rolling restart of the platform however performance issues are still observed.

An emergency database restart will be conducted at approximately 10:00pm GMT +8, September 15th.

Users may experience intermittent issues connecting to the platform via the web portal or API between approximately 10:30pm - 10:45pm GMT +8.

We apologize for the inconvenience.

Updates will be provided once the activity has been completed.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support engineers remain engaged in re-stabilizing platform performance.

Updates will be provided as soon as processes have been completed.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

Support teams have observed some improvements as efforts continue to stabilize the platform performance.

Regular updates will be provided on the progress of our investigation.

API: HTTP Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

HTTP API users may experience connectivity issues

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 14th September 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

The Starhub Enterprise Messaging Platform has stabilized.

Close monitoring will continue.

We apologize for the inconvenience this incident has caused you.

This will be the final notification for this incident.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

The platform performance continues to normalize.

The HTTP response time and SMS delivery have improved.

As a result of the surge in demand, the platform is still processing some transactions.

Support engineers will continue to monitor and assess the situation.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

The Starhub Enterprise Messaging Platform is continuing to receive a significant demand in requests which is affecting the overall performance of the platform.

Users may experience intermittent SMS delivery delay and slowness in HTTP response time.

Support engineers have performed a rolling restart to alleviate impact and are closely monitoring.

Further details will be shared as soon as they are available.