Dear Customer,

The root cause has been identified and isolated.

Our technical engineers have applied the fix and seeing the SMPP API service start to normalize.

Monitoring will continue until the service remains stable.

Dear Customer,

Investigation is underway.

We will share the estimated fix time as soon as it's available.

We appreciate your patience as we resolve the issue the soonest time.

Dear Customer,

Our technical engineers are continuing to investigate the issue.

SMPP API users may experience intermittent binds/connection issues.

Our team are working to resolve this as quickly as possible.

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: SMPP API users may experience connection/bind issues. Web and other API services are not affected.

Impacted Services: SMPP API

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.