Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-4553

Description: Platform Refresh

Additional Notes:

There will be IP address changes with the platform refresh. The URL will not change – per previous communications.

If you require technical assistance after the migration, please email our Service Support Helpdesk at ssops@starhub.com

Maintenance start time: 04/04/2023 - 03:00 SGT

Maintenance end time: 04/04/2023 - 07:00 SGT

Impact: There will a 30-minute service interruption across all SMS services within the change window.

The status page will be updated at both the beginning and completion of the change window or if required during the change window.