System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS (M1 recipients) - MO/MT, DR and BAS will have 10 – 15 minutes downtime or intermittent impact during the maintenance period.

Start of Event: 2025-10-22, 02:00:00 SGT

End of Event: 2025-10-22, 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 7th March 2024

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR- 5682

Description: New number range update for Singapore

Maintenance start time: 07/03/2024 - 03:00 SGT

Maintenance end time: 07/03/2024 - 04:00 SGT

Impact: No service impact.

We will email you at the beginning and end of the maintenance period.

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

No incidents reported

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

No incidents reported