System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that mobile operator M1 has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, MT messages will be intermittent and there will be minor delays on Delivery notification towards this destination. No other network destinations are affected by this event

Notification Details:

Impacted Services: SMS (M1 recipients) - MO/MT, DR and BAS will have 10 – 15 minutes downtime or intermittent impact during the maintenance period.

Start of Event: 2025-10-22, 02:00:00 SGT

End of Event: 2025-10-22, 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Saturday 9th March 2024

No incidents reported

Friday 8th March 2024

No incidents reported

Thursday 7th March 2024

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR- 5682

Maintenance start time: 07/03/2024 - 03:00 SGT

Maintenance end time: 07/03/2024 - 04:15 SGT

Impact: No outage.

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 1 year ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Reference: PCR- 5682

Description: New number range update for Singapore

Maintenance start time: 07/03/2024 - 03:00 SGT

Maintenance end time: 07/03/2024 - 04:00 SGT

Our team will notify you after the work has been completed.

Wednesday 6th March 2024

No incidents reported

Tuesday 5th March 2024

No incidents reported

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported