System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6888

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 09/10/2025 - 03:00 SGT

Maintenance end time: 09/10/2025 - 08:00 SGT

Impact: No impacted services expected

We will email you at the beginning and end of the maintenance period.

Notifications

Thursday 25th September 2025

Soprano Asia Messaging Platform - Network/Supplier Planned Service Maintenance, scheduled 1 week ago

Dear Customer,

This is to notify you that mobile operator StarHub has informed us that there will be a scheduled maintenance for their SMSGW SSL Cert Installation.

Please be informed that during the period specified below,

Notification Details:

Impacted Services: SMS Gateway Processes will be restarted. Content Providers’ connection will be dropped but it should auto-reconnect to the available node. Customer may experience intermittent /delay in the SMS during the maintenance period.

Start of Event: 2025-09-25, 00:01:00 to 05:00:00 SGT and 2025-09-30, 00:01:00 to 05:00:00 SGT

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Wednesday 24th September 2025

No incidents reported

Tuesday 23rd September 2025

No incidents reported

Monday 22nd September 2025

No incidents reported

Sunday 21st September 2025

No incidents reported

Saturday 20th September 2025

No incidents reported

Friday 19th September 2025

No incidents reported