System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Monday 13th September 2021

No incidents reported

Sunday 12th September 2021

No incidents reported

Saturday 11th September 2021

No incidents reported

Friday 10th September 2021

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Asia Messaging Platform.

Description: Configuration change of our database as advised by our vendor to address the August Platform Incidents

Maintenance start time: 10/09/2021 - 04:00am SGT Maintenance end time: 10/09/2021 - 05:00am SGT

Impact: No Outage will be expected

We will email you at the beginning and end of the maintenance period.

Regards Bruce Lee Asia SDM

Thursday 9th September 2021

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Service Interruption

Impacted Services: [SMS/MMS/Email and access to the web portal and APIs]

Start time: Thursday 09/09/2021 - 19:28 SGT

End time: Thursday 09/09/2021 - 20:30 SGT

Please accept our apologies for any inconvenience caused.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Interruption
Impacted Services: All services Start time: 09/09/2021 - 19:30 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 8th September 2021

No incidents reported

Tuesday 7th September 2021

No incidents reported