System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Sunday 5th June 2022

No incidents reported

Saturday 4th June 2022

No incidents reported

Friday 3rd June 2022

No incidents reported

Thursday 2nd June 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Thursday, 2nd June 2022, 19:30 GMT +8

Dear Customer,

Support engineers have confirmed that services remain stable after services were restored.

Event description: Platform performance has normalized.

Impacted Services: Messaging platforms

Start time: 16:05 GMT +8

End time: 17:30 GMT +8

This will be the final notification for this incident.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

UPDATE: 2nd June 2022, 17:45 GMT +8

Dear Customer,

Support engineers have isolated the issues impacting access to the Web portal and SMS delivery delay. The affected applications have been restarted.

Event description: Platform performance has normalized.

Impacted Services: Messaging platforms

Start time: 4:05pm GMT +8

The web portals are now accessible and SMS are being processed normally but support groups are monitoring further.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 4:05pm GMT +8

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 11am GMT+8

End time: 12:30pm GMT +8

Support teams will continue to monitor service stability.

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Platform performance degradation

Impacted Services: Messaging platforms

Start time: Approximately 11am GMT+8

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 1st June 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 3 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Starhub Enterprise Messaging Platform.

Maintenance start time: 01/06/2022 - 03:00 SGT/PHT/MYT

Maintenance end time: 01/06/2022 - 07:00 SGT/PHT/MYT

Impact: Downtime extended to 57 minutes - 4:48am-5:45am

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 3 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Tuesday 31st May 2022

No incidents reported

Monday 30th May 2022

No incidents reported