System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

StarHub Enterprise Messaging Platform

StarHub Enterprise Messaging Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

StarHub Enterprise Messaging Platform Support Centre

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Scheduled Maintenance

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Saturday 11th June 2022

No incidents reported

Friday 10th June 2022

StarHub Enterprise Messaging Platform Portals Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Starhub Enterprise Messaging Platform Service is being monitored closely and we will provide a further update in 2hrs or on any status change.

Event description: Messaging Platform Service Degradation

Impacted Services: SMS Delay, Access to the web portal and APIs

Start time: 10 June 2022 about 5:00 PM SGT

Thursday 9th June 2022

No incidents reported

Wednesday 8th June 2022

No incidents reported

Tuesday 7th June 2022

No incidents reported

Monday 6th June 2022

No incidents reported

Sunday 5th June 2022

No incidents reported