System Status

Welcome to the StarHub Enterprise Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-6489

Description: Release of new software version with patches and enhancements.

Maintenance start time: 22/05/2025 - 03:00 SGT

Maintenance end time: 22/05/2025 - 07:00 SG

Impact: No expected service impact

We will email you at the beginning and end of the maintenance period.

Notifications

Tuesday 28th June 2022

Starhub Enterprise Messaging Platform - Notice of Planned Service Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Starhub Enterprise Messaging Platform.

Reference: PCR-4251

Description: This is a follow up activity on the database maintenance performed on June 15th, 2022.

Maintenance start time: 28/06/2022 - 03:00 SGT

Maintenance end time: 28/06/2022 - 06:00 SGT

Impact: There will be 120 seconds disruption during the first hour of the maintenance window.

We will email you at the beginning and end of the maintenance period.

Friday 17th June 2022

No incidents reported

Thursday 16th June 2022

No incidents reported

Wednesday 15th June 2022

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Starhub Enterprise Messaging Platform.

Maintenance start time: 15/06/2022 - 03:00 SGT / PHT GMT +8

Maintenance end time: 15/06/2022 - 04:20 SGT / PHT GMT +8

Impact: No Services were impacted

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Starhub Enterprise Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Starhub Enterprise Messaging Platform - Notice of Emergency Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Starhub Enterprise Messaging Platform.

Reference: PCR-4250

Description: Database Maintenance

Maintenance start time: Wednesday 15/06/2022 - 03:00 SGT / GMT +8

Maintenance end time: Wednesday 15/06/2022 - 07:00 SGT / GMT +8

Impact: The platform may experience service degradation during the maintenance window.

We will email you at the beginning and end of the maintenance period.

Tuesday 14th June 2022

No incidents reported

Monday 13th June 2022

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Starhub Enterprise Messaging Platform has been restored.

Event description: The plaform experienced performance issues which affected intermittent access to the portal, SMS delivery delay or connectivity issues.

Impacted Services: All messages

Start time: 13/06/2022 - 17:00 SGT

End time: 13/06/2022 - 18:50 SGT

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

A full restart on the app server has been completed.

Platform performance has normalized and our support engineers continue to monitor for stability.

We will update this notification on the status of our monitoring.

Starhub Enterprise Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Starhub Enterprise Messaging Platform.

Event description: Service Issue

Impacted Services: All messages

Start time: 13/06/2022 - 17:00 SGT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Sunday 12th June 2022

No incidents reported

Saturday 11th June 2022

No incidents reported